TeamPulser – Terms of Service

1. Who we are

The Service is provided by ATK-Anssi Oy (Business ID 3212939-4), Karhikatu, 20780 Kaarina, Finland (“TeamPulser”, “we”, “us”). Contact: [email protected].

2. The Service

TeamPulser is a software-as-a-service platform that lets managers send pulse surveys to team members and view aggregated results. Features may evolve over time. We may make non-breaking changes, improvements or fixes without notice. Any service levels or custom commitments apply only if agreed in a separate written order.

3. Accounts & access

• You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts.
• You will ensure your users are authorized and comply with these Terms.
• We may suspend or terminate accounts for material breach, security risk, or non-payment (if applicable).

4. Your content

You may upload or generate content in the Service (e.g., survey questions, recipient details, responses) (“Customer Content”). You retain ownership of Customer Content. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit and display Customer Content solely to provide and support the Service and to prevent or address technical or security issues.

Do not use the Service to collect or process special categories of personal data (sensitive data under GDPR, such as health, biometric, political opinions, etc.). We may block or delete such content.

5. Data protection

• For Customer Content that contains personal data, you are the controller and TeamPulser is your processor. Our processing is governed by our Privacy Policy and a Data Processing Addendum (DPA). A DPA is available on request or via your admin settings if provided.
• For account and service operations data (e.g., manager name, email, IP/user agent), TeamPulser acts as controller. See the Privacy Policy for details, storage in the EU (Hetzner), use of Simple Analytics (cookie-less), and email delivery via Resend.

6. Acceptable use

• No unlawful, infringing, or deceptive content.
• No collection of sensitive personal data or data about children under 16.
• No spamming or unsolicited messaging outside your teams.
• No attempt to disrupt, probe, or misuse the Service or infrastructure.
• Respect rate limits and fair use guidelines we may set.

7. Subscriptions & fees

We may offer free and paid plans as listed on our website or in the app. Prices and plan limits can change, but changes to paid plans take effect at your next billing cycle unless otherwise stated. Taxes may apply. Unless required by law, fees are non-refundable.

Plan limits. The Pro plan includes up to 50 teams and up to 50 surveys per team (unlimited questions per survey). Usage beyond these limits requires an Enterprise plan. We may restrict, suspend, or require an upgrade if your use exceeds the plan’s limits.

8. Third-party services

The Service depends on third-party providers (e.g., hosting with Hetzner, email delivery via Resend, analytics via Simple Analytics). We are not responsible for third-party terms or actions, but we take reasonable steps to choose reputable providers and put appropriate data protection safeguards in place.

9. IP, feedback & branding

• We (and our licensors) own the Service and all related IP. No rights are granted except as expressly stated.
• If you give us feedback, you grant us a perpetual, irrevocable, royalty-free license to use it to improve the Service.
• We may reference you as a customer in text (name only) unless you opt out; we will only use your logo with your prior consent.

10. Confidentiality

Each party must protect the other’s non-public information with at least reasonable care and use it only for the relationship under these Terms. This does not apply to information that becomes public through no fault of the receiving party, was already known, or is independently developed.

11. Term, suspension & termination

• These Terms start when you first use the Service and continue until terminated.
• You can stop using the Service at any time and/or cancel a paid subscription effective at the end of the current term.
• We may suspend or terminate the Service or your access for material breach, security risk, or non-payment. We will try to give notice where reasonable.
• Upon termination, we’ll delete Customer Content from active systems and from backups within approximately 7 days, subject to legal retention requirements.

12. Warranties & disclaimers

We provide the Service using reasonable skill and care. Otherwise the Service is provided “as is” and “as available”, without warranties of fitness for a particular purpose, non-infringement, or uninterrupted availability. Beta or experimental features are provided without promises and may change or end at any time.

13. Liability

• To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data, or business.
• Each party’s aggregate liability under these Terms is limited to the amounts paid by you to us for the Service in the 12 months before the event giving rise to the claim, or EUR 100 if you are on a free plan — whichever is greater. Nothing limits liability for death or personal injury caused by negligence, wilful misconduct, or where otherwise not permitted by law.

14. Indemnity

You will indemnify and hold us harmless from claims arising from (a) your unlawful use of the Service, (b) Customer Content, or (c) breach of these Terms, to the extent permitted by law.

15. Changes to the Service or Terms

We may update the Service or these Terms to reflect improvements, legal requirements or business needs. If a change is material, we will give reasonable notice (e.g., in-app or email to admins). By continuing to use the Service after changes take effect, you accept the updated Terms.

16. Governing law & venue

These Terms are governed by the laws of Finland, excluding its conflict-of-laws rules. Any dispute will be resolved by the competent courts in Finland. If you are a consumer (which the Service is not intended for), mandatory consumer protections may apply in your country of residence.

17. Miscellaneous

• Entire agreement. These Terms form the entire agreement regarding the Service unless a separate signed contract states otherwise.
• Severability. If a term is unenforceable, the rest remain in effect.
• No assignment without consent (except either party may assign to a successor in a merger, acquisition or sale of substantially all assets).
• No waiver. Failure to enforce a term isn’t a waiver.
• Notices. We may send notices to your admin email or via the app. You may send notices to [email protected].

18. Contact